AlwaysWoW! For a Great Great WoW in Life

Thoughts from me about things that are cool, that are WoW, that blow me away. Observations about businesses and people from a wide variety of life. Daily encounters - and thoughts outside the box, inside the box and without any box. New thinking, and challenging old thinking. Passionate about life, about respect, and about integrity.

Saturday, April 03, 2004

Jaya Jusco

Training of store attendants and promoters is another favourite of mine. I haven't picked on it here yet, but it happens all over Malaysia that one is confronted with one who is poorly trained and are just useful in putting customers off.

I currently have a flu, and went with my wife to Jaya Jusco in Megamall - incidentally the same day as the story below happened

We went to the pharmacy in Jaya Jusco, and my wife wanted to buy some herbal candies. We asked a promoter if they have it, and she just stood there, looking into the same aisle my wife did, and said - "No, I don't think so, don't have." My wife went into the same aisle and what happened? The product was there - not behind another product, not hidden at the lowest shelve, no, plain obvious and visible. Makes you wonder how some stores make money!


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