AlwaysWoW! For a Great Great WoW in Life

Thoughts from me about things that are cool, that are WoW, that blow me away. Observations about businesses and people from a wide variety of life. Daily encounters - and thoughts outside the box, inside the box and without any box. New thinking, and challenging old thinking. Passionate about life, about respect, and about integrity.

Thursday, July 08, 2004

MPH - This is actually great service

Well, once again, interest in books brought me to MPH in Megamall. I spend way too much money on books, and well, I am probably a book collector - there are about 10 books waiting for me. The new one that I wanted was Seth Godin's new one - "Free Price Inside". I tried to find it earlier, but couldn't get it in neither MPH, nor Kinokunia or Times Bookshop.

So I thought I am sending a mail to my contact - the one that developed when I had to "complain about something". She replied immediately and reserved the book for me as well.

This was already great. My wife was also buying a book (infected by me??). I was going out of the store already, when I saw that a younger employee ran after one lady, with a book in his hand. He caught up with her about 20 meters away from the store - okay, you could say that this should be normal.

But wouldn't be the normal reaction of a store to say, oh well, she will come back, once she realises that the book is missing. And than, they would put the book below the counter with a note. Which one do you think, is actually more likely in a normal shop setting - employee running behind the customer or to keep the purchase at the counter and wait for the customer the return?


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