AlwaysWoW! For a Great Great WoW in Life

Thoughts from me about things that are cool, that are WoW, that blow me away. Observations about businesses and people from a wide variety of life. Daily encounters - and thoughts outside the box, inside the box and without any box. New thinking, and challenging old thinking. Passionate about life, about respect, and about integrity.

Friday, December 24, 2004

It is annoying that ....

How annoying is it that:

  • You call a company, and the answering machine kicks in to tell you that all the operators are busy at the moment, and that you should key in the extension number. This doesn’t happen only once, but ALL the time, making it either a very, very busy company or simply unbelievable,
  • You call a company and, since the person you want to talk to is busy, she or he actually asks YOU to call back in five minutes. This is not your first call to the company, you are not looking for a job, and you are not a telemarketer.
  • You call a company and you are constantly told that the person you want to speak to is not around, in a meeting, is on the phone or just stepped out. You ask, when is an appropriate time to speak to them and call at the time given, once again. Again, you find out that the person is not around, in a meeting, just stepped out or on the phone. You leave your name, and contact details, never to hear from them again;
  • You call a company, and than, while on hold, a tape recorder plays the same music again and again. It is made worse when it is a tape recorder that praises the company’s high achievement, their products or their service level – and when finally, you get the connection, you get excuses as mentioned in the point before;
  • It can also happen that anytime, someone connects you, the line breaks down. This is annoying as well
  • It is annoying that you have to give all your details to the receptionist. She transfers you to the PA of the person you want to speak to and than …. she ask the same things again – what is your name, where are you calling from and so on. The receptionist never passes the information on. It actually happened to me (in Indonesia), that I was transferred to 4 different people until finally, someone told me that there is no such person working in the company
  • It is annoying that there are still companies that ask you to write a letter if you just want to talk to someone for a short while to discuss a pertinent matter.
  • It is annoying that companies lose your letter, and you have to refax the letter and again and again and again – to fail in what you wanted to achieve
  • It is annoying that companies don’t have the courtesy to reply to a letter. Some do reply, after a year or longer, so – but does this make it better?
  • It is annoying to realize that there are companies that employ people as receptionists, PA or even higher up the management level, that haven’t heard of courtesy, manners and politeness. Are they employed to make you feel unwelcome?

But it is great to find exceptions to all those points above

Thank you to all of you


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