AlwaysWoW! For a Great Great WoW in Life

Thoughts from me about things that are cool, that are WoW, that blow me away. Observations about businesses and people from a wide variety of life. Daily encounters - and thoughts outside the box, inside the box and without any box. New thinking, and challenging old thinking. Passionate about life, about respect, and about integrity.

Friday, April 23, 2004

Complain numbers in Malaysia

Okay - traffic is a huge problem in Kuala Lumpur, and there were some really bad accidents over the last couple of months. In reaction, the government ruled a longer while back that it is possible for the public to complain about speeding taxis, lorries and buses - a quick SMS to 39900 should do it.

I tried it this morning - a lorry was driving like crazy, swaying in and out of the traffic, speeding and cutting lanes.

Send the SMS and an auto-reply inquired about number plate, the location of the incidence, and the time. I am happy about it. Of course, there is the possibility of abuse - disgruntled drivers who just shoot off an SMS to get on to something. Or, since "getting involved" is a new concept in Malaysia, may be no one actually uses the service? Or, that actually nothing might happen. Too little awareness of the public and not much of a communication from the initiating department of what is happening to drivers who have been "indicated".

I don't know. I tried it and let's see, if something is happening. I don't think I will get a response - this is different in Singapore. Once you complain here about a taxi driver, for example, the authorities call and inquire in detail about the incidence and what kind of "punishment" should be applied. And if you as a guest have been very upset with the driver, you might actually ask that the taxi driver gets the license revoked.


Powered by Blogger

Blogarama - The Blog Directory