AlwaysWoW! For a Great Great WoW in Life

Thoughts from me about things that are cool, that are WoW, that blow me away. Observations about businesses and people from a wide variety of life. Daily encounters - and thoughts outside the box, inside the box and without any box. New thinking, and challenging old thinking. Passionate about life, about respect, and about integrity.

Friday, October 08, 2004

McDonalds - I ' m lovin' it

The evaluation of service or product can be so easy - don't need to be extraordinarily difficult if one is just thinking a bit outside the box.

McDonalds is just doing this in at least one of their outlets in Damansara. They have a simple Smiley Box standing there where one can put in tennisballs. Two choices are given - either you like it or you don't.

Of course, they won't know why someone is happy or unhappy, but they might get a quick feedback if what they are doing is working. If it is not working, they can implement something more elaborated.

What do you think?


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